On placement of an order and receipt of that order by Norlha, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Norlha reserves the right to cancel and refund any order, at any time, for any reason.

For any questions regarding orders, please contact contact@norlha.com.

We try to get your order to you as quickly as possible. Items that have been fulfilled and left the Atelier cannot to be cancelled. However, if they have not yet been fulfilled then please contact us at contact@norlha.com and we will do our best to help you.

We accept Mastercard, Visa, American Express, Discover, and PayPal.  

Once your order ships, you will receive an email with a tracking number within three business days that will allow you to monitor the shipment of your order. 

Each item of clothing has its own measurements which you can find linked on the product page.

Please note that we are only able to make approximately 300 pieces of clothing a year and so we encourage you to clearly check the measurements before purchasing.

If you have any questions then please do not hesitate to contact us contact@norlha.com

We are sometimes able to make pieces in the current collection to your specific measurements.

Custom orders start at an additional 20%.

Please note, custom orders are non-refundable.

Please contact us for more details.

Norlha ships to the shipping address provided by the customer. Norlha is not responsible for lost or missing orders due to an incorrect shipping address provided. Norlha cannot ship to PO Boxes. Shipments returned to Norlha as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.

Please note that customs and duties will be paid by the customer.