Upon placement of an order and receipt of that order by Norlha Textiles, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Norlha Textiles reserves the right to cancel and refund any order, at any time, for any reason.

For any questions regarding orders, please contact We will always make our best efforts to accommodate requests for expedited processing.



We currently offer domestic shipping through SF Express and international shipping through DHL. 

Because Norlha’s Atelier is located in the remote village of Ritoma on the Tibetan Plateau, please allow at least two weeks for shipping.

For international shipments, you will receive a DHL notification approximately one week after your order placement. This notification is created once the products have been shipped from Ritoma village to Beijing, and subsequently shipped from Beijing to the listed international address. 

We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. We cannot ship to PO Boxes. Shipments returned to Norlha Textiles as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request. Please note that all customs and duties will be paid by the customer.


Kindly note due to the complexity of international returns to Norlha's remote atelier in Ritoma Village on the Tibetan Plateau, Norlha has arranged a modified returns policy:

  • 7 Day Return policy. Product must be in original condition.
  • Norlha will reimburse original shipping and product costs. These costs will be reimbursed upon inspection of returned product. 
  • Customer is responsible for any customs cost. This cost may be recoverable by contacting your local customs office directly.
  • Customer is responsible for return shipping. To reduce this cost for customers, Norlha has set up regional return outlets in various global locations: 
    • Asia customers return shipping to Beijing, China.
    • USA customers return shipping to Seattle, Washington.
    • Europe customers return shipping to Geneva, Switzerland. 
    • All other global customers may return shipping to closest location above.  


Your Norlha scarf, blanket or throw is best dry cleaned, though if needed you can wash it by hand. Soak your product for ten minutes in cold water containing Woolite or shampoo. Squeeze out the excess water, but do no rub or wring. Hang in the shade to dry and iron gently with a steam iron. 


Q: What payment options do you accept? 

We accept Mastercard, Visa, American Express and Discover. 

Q: Can I change or cancel my order after it has been placed? 

Possibly! Please contact us at and we will do our best to help you with your order. 

Q: How do I know if my order has been shipped?

Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order. For international shipments you will receive a notification approximately one week after order placement (please see above). 

Q: Do you have a size chart?

Yes. You can find the size information on the product descriptions. 

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